Phone:
(800) 452-0897
Fax:
(814) 266-4071
Show/Hide
a menu
Home
Welcome
Services
AOSI Solutions
Security Solutions
IT Solutions
Managed Print Solutions
Document Management Solutions
Green Solutions
3D Printing Solutions
DocuClass
Products
Shop Online
PPE Supplies
On-Line Store
Product Center
Xerox Showcase
About Us
Learn More
Blog
Careers
Contact Us
Web Links
Customers
Need Help?
COVID-19
E-info
Cartridge Recycling
Service Satisfaction Survey
Company
Contact Name
*
Phone Number
*
Email Address
*
Model Number
*
(Refer to tag on machine)
Serial Number
*
(Refer to tag on machine)
Service Technician
Tech's Name
*
Bill
Dan
Darren
Jeff
Jason
Ned
Ricci
Tom
Jesse
How do you rate your satisfaction with Advanced Office Systems, Inc. on...
Amount of time it takes for the Service Technician to arrive after call is placed
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Amount of time it takes to complete repair
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Amount of time it takes to return with any parts needed
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Following up with you after the repair is completed
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Fixing the equipment right the first time
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Knowledge and expertise of Service Technician
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Professionalism of Service Technician
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Cleanliness of equipment and area after the repair
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
What would you say is your average response time for service calls?
*
Products
How satisfied are you with...
Reliability of equipment
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Ease of maintaining equipment
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Value received for the price of the equipment
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Quality of the copies
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Speed of making copies
*
Optio1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Overall
Considering everything, how would you rate the products, service and support you receive from Advanced Office
*
1 - Very Satisfied
2 - Satisfied
3 - Somewhat Satisfied
4 - Somewhat Dis-satisfied
5 - Dis-satisfied
6 - Very Dis-satisfied
Based on your experience, would you be most likely to
*
Continue to purchase from Advanced Office Systems, Inc.
Not continue to purchase from Advanced Office Systems, Inc.
Lastly, we want to provide the highest level of products and service available. What suggestions do you have that would help us better satisfy your needs? Please be as specific as possible. If you are completely satisfied, we would like to know that also
Verification
Please enter any two digits with no spaces (Example: 12)
*
This box is for spam protection - <strong>please leave it blank</strong>: